Chatbots. It may seem a bit futuristic at first, but this easy and proactive tool can be applied to any business; it may even become your best friend when it comes to keeping your customers and securing new ones.
WHAT’S THE PURPOSE?
Chatbots are here to stay and it’s worth looking them up. The number of businesses using chatbots has continued to grow as they recognise the investment of utilising this tool to provide reactive support and an automatic, yet humanised, customer service experience.
WHAT REASONS ARE THERE TO USE CHATBOTS FOR BUSINESS?
Customer Support 24/7
We can all recognise the hard work that comes with building a new business, particularly from the start; but long hours aren’t healthy and it’s important to consider an extra helping hand, even if that may be a virtual one!
Chatbots replace the need for live calls at all kinds of hours or the clog up of contact forms and emails. These virtual robots will assist your customers at any hour, on any day and provide the answers to the common queries that might clog up your day when you have other essential work to do.
Multiple Customer Management
Don’t lie. Multi-tasking isn’t anyone’s thing and trying to have multiple conversations with multiple customers is bound to get confusing and generate some errors.
Unlike humans, chatbots can have multiple conversations with multiple customers on multiple topics and still not get confused. They’ll provide instant replies to the queries that come in, sending your customers on their way with the answers they need, all within an efficient space of time; so your customers won’t be sat waiting for your next advisor to become free.
Looking for areas to save money is essential and shouldn’t be something to be ashamed of, particularly when it’s an area that can be easily covered. So, let it go and let your business professionals continue working on the innovative and critical areas of business.
Chatbots are a one-time investment. They help to reduce staff cost and most importantly let you concentrate on the business-generating areas, all whilst knowing your customers are being taken care of. Whilst customer support is covered, you can save money, invest spare budget elsewhere, or even expand the team with new members in other essential areas.
No More Repetitive Conversations
No one enjoys repetitive work. Unfortunately, this comes with the territory when we enter customer service as employees are often approached with the same questions, needing the same answers.
Avoid the repetition and frustration that comes with common queries with a chatbot. With automated responses tailored to your business you can cover all types of enquiries that come through the door. These chatbots will in turn increase productivity and generate more leads as customers quickly receive the answers that they need in order to make their purchase decision.
Customer Service Guaranteed
We’re all human. Everyone has emotions and no matter whether we’re dealing with a customer query in person, online or on the phone, it’s hard not to take a negative engagement personally.
Chatbots help us avoid these uncomfortable environments without ignoring the customer or the feedback. It’s only human to react to customer attitude or confrontation but with chatbots as a supporting tool and a first point of call for your customers you can relax knowing that no matter the emotion received from the customer the chatbot won’t react; making sure great customer service is always delivered. Bound by rules and regulations, chatbots can answer queries in a polite and hospitable manner regardless of who they are speaking with.
So what are you waiting for, chatbot anyone?